Hotel Brigantino | Isola d'Elba

5 star price in a modest 3star hotel To make it short for those who do not like to read the whole review, the 15m2 hotel room is NOT WORTH THE MONEY. As usual I try to write my reviews based on facts and not emotion driven. In this case I felt trapped by a too high price per night (260€/night for a 15m2 simple guest room) compared to the offered services. I complained immediately to the owner (Elisa). However the behavior of the owner towards her guests was not professional and disrespectful. Elisa does definitely not master customer relationship management at all! For transparency reasons I have announced that I will write a review based on the experience made. The hotel is located near Procchio beach. À public road leads to the beach. The hotel is an old structure, which has been partly renovated. Superior rooms are rooms in which the bathroom received new tiles and probably new equipment. We have had a superior room and I can confirm the new tiles. As for the bathroom's equipment, I have some doubts as the shower switches permanently between hot and cold. The bathroom and especially the shower are that tight and tiny that I almost suffered claustrophobia in the shower (man of 190cm).The room furniture is a cheap functional Ikea style furniture. Matrasses are new and good. The wardrobe has just one door to close. One part is always open. The room was lacking a safe for valuables and a mirror. No coffee or tea making possibility in the room. Cleaning was OK. The breakfast room is inside of the building in a echoing - 1 floor with partial view on the garden. The noise level of the breakfast area is very high and it is chaotic around the tight buffet area. On the buffet you can find a variety of mostly industrially produced cakes. No typical local products. Fruit choice is limited to apple and pears. Some food is only available on the first come first served principle. A regular refill is lacking. The staff is nice and friendly. The swimming pool is small. The reason why I am listing all these different facts is because in my opinion the price of 260€/night is not in line with the poor services which this hotel offers. For the offered services a price of 150-200€/night would be acceptable and I would not complain. As we complained about the price/quality ratio, the owner showed us as "alternative" a lower category room for the same price with a slightly larger but not renovated bathroom. Honestly, we are not complicated people but if someone tries to dupe you, my tolerance limit is exceeded. Under these conditions the alternative was of course inacceptable. The cancelling option for the 6days stay was also not given as the full amount was due. We have been trapped. In order to avoid other guests to fall into the same trap here is my WARNING and CONCLUSION : If you want to spent a 5 star price for a modest hotel, this is your choice. If you are looking for a good relation quality/price, I can definitely NOT RECOMMEND this hotel.

I haven’t stayed here yet, but the owners were really lovely and showed us the hotel since we are thinking about staying here next year (instead of the apartment in Lacona we usually stay at). The hotel is super clean, has a really nice pool and the staff was super friendly. Next year we’ll stay in this hotel for sure, I’m already excited.